PRIVACY POLICY
Eleven Paws LLC (d/b/a Eleven Paws Photography & Eleven Paws Studio)
Effective Date: 04/07/2026
Eleven Paws LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you choose to share with us.
When you visit our website, inquire about a session, or book with us, you are trusting us with your information. We take that responsibility seriously.
This Privacy Policy explains what we collect, how we use it, and how it is protected.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you choose to share with us, along with some basic data collected automatically to improve your experience.
Information You Provide
When you inquire, book, or communicate with us, we may collect:
- Name
- Email address
- Phone number
- Information about your dog(s) and household
- Session preferences and details
- Any information submitted through contact forms, questionnaires, or emails
- Payment Information
Payments are processed securely through third-party providers. We do not store or have direct access to your full payment details.
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the site
- Referring website or source
This helps us understand how visitors use our site and improve the overall experience.
How We Use Your Information
We use your information to:
- Respond to inquiries and communicate with you
- Schedule and manage photography sessions
- Deliver services and support
- Send confirmations, session details, and follow-ups
- Improve our website and client experience
- Meet legal, tax, or administrative requirements
We may also use your information to send occasional updates, promotions, or information about our services. You can opt out of these communications at any time.
We may also use your information, including email addresses, to create custom audiences or deliver relevant advertisements through third-party platforms such as Meta. This allows us to share content and offers that may be more relevant to you.
We do not sell or rent your personal information.
Sharing Your Information
We may share your information with trusted third-party providers necessary to operate our business, including but not limited to client management platforms (such as Dubsado), payment processors (such as Stripe and Square), and analytics or advertising providers (such as Google Analytics and Meta advertising tools).
These providers only receive the information needed to perform their services and are expected to protect your data.
Cookies and Tracking
Our website may use cookies or similar technologies to:
- Improve your browsing experience
- Understand how visitors use the site
- Help us make better decisions about content and design
We may use analytics and advertising tools, including but not limited to Google Analytics and Meta advertising tools (such as the Meta Pixel), to understand how visitors interact with our website and to deliver relevant advertisements.
These tools may collect information such as pages visited, time spent on the site, general geographic location, and interactions with our content or ads.
You can adjust your browser settings to refuse cookies or use available opt-out tools provided by these platforms.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including providing services, maintaining business records, and complying with legal, tax, and accounting obligations.
When information is no longer required, we take reasonable steps to delete or securely store it.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
You may request to:
- Access the personal information we have about you
- Correct or update your information
- Request deletion of your data
To make a request, please contact us using the information below.
California Privacy Rights (CCPA)
As a California-based business, we respect your rights under the California Consumer Privacy Act (CCPA).
If you are a California resident, you have the right to:
- Request access to the personal information we collect about you
- Request that we delete your personal information
- Know what categories of data we collect and how it is used
We do not sell personal information.
To protect your privacy and security, we may need to verify your identity before processing certain requests.
To submit a request, please contact us at the email listed below. We will respond within the timeframe required by applicable law.
Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy practices or content of those sites.
Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy or your data, please contact:
Eleven Paws LLC
hello@elevenpawsphotography.com